- Always check your bank statements. Ensure that you can account for every transaction. Notify Suncorp on 13 11 55 immediately if you detect any suspicious activity.
- Keep your personal details secure -
- store your chequebooks, bank statements and other sensitive information in a safe place
- avoid sharing your passwords, PIN numbers or other sensitive information with anybody else
- make sure that you destroy receipts, applications, bills and other sensitive information before throwing them in the bin
- You can record your secret access codes i.e. your Telephone Access Code, Customer ID, Internet Banking password or External Transfer password, to help you remember them but they must be reasonably disguised so that it is not obvious to another person what these records contain. See our section on How To Be Password Smart for more information.
- If you change your address or other personal details, please notify Suncorp immediately on 13 11 55.
- Never send your sensitive details (particularly passwords) by email to anyone, including Suncorp banking personnel.
- If you have been affected by Internet banking fraud at any financial institution, we recommend you have your computer checked by an expert, and change the passwords for all of your other bank accounts (this will help minimise the possibility of you falling victim again).
- Apply for a Suncorp Security Token to add an additional layer of security to your Internet Banking account.
- Refer to Suncorp's Terms and Conditions for further information on safe banking.
Identity Theft
'Identity theft' is the term used when someone collects enough information about you to allow them to pose as you on the Internet or in other situations. An example of identity theft is when your credit card is used without your knowledge.
The risk of falling victim to identity theft in Australia is not high at present. However, it is important to take steps now to prevent this threat to your privacy from increasing. Here are a few tips to minimise the risk and consequences of your identity being used without your authorisation -
- Be careful about the information you reveal about yourself online, and always read the privacy policies of web sites to which you provide personal information.
- Make sure that the computer you use to surf the Internet is properly secured (ie. has up-to-date anti-virus, firewall and anti-spyware protection). See our section on Protecting Your Computer for more information.
- Be aware of the common tricks used by online scammers and fraudsters. See our section on How to Spot Online Fraud for more information.
- Choose passwords that are easy to remember but are hard to guess, and change them regularly. See our section on How to be Password-Smart for more information.
- Read the Australian Government's 'Kit to Prevent And Respond to Identity Theft', which provides very useful and detailed information.
- Contact SUNCORP on 13 11 55 if you suspect someone else knows your Internet Banking password, EFT password or PIN, or if you think you have fallen victim to fraud.
