Secure Sentinel Overview

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Ever lost your wallet, misplaced your keys, had your mobile stolen, or lost your passport? For $37.00 a year for individual membership, and $54.00 a year for families, you can protect your personal possessions with Secure Sentinel. Check out Full details of individual and family membership.

Lost or stolen credit cards

With Secure Sentinel you can register your credit, debit, charge, ATM, Medicare and other financial cards such as phone calling cards, store cards and petrol cards. If you lose these, one call to Secure Sentinel sets the cancellation process in motion and credit card replacement*. You can call hours a day, 7 days a week, from anywhere in the world.

Lost or stolen mobile phone

With one phone call to Secure Sentinel, members can immediately arrange a block with the telephone service provider to help protect them against fraudulent or unauthorised use*. Plus, Secure Sentinel accepts liability for any fraudulent calls made after the loss is reported to the time contact is made with the service provider. Coded stickers assist with retrieving lost mobile phones.

Lost keys retrieval

Secure Sentinel provides you with coded key tags, which feature the Secure Sentinel phone number. Finders can either phone the Secure Sentinel number or drop the keys into the nearest post box for delivery by Australia Post to Secure Sentinel.

Lost or stolen passports

With Secure Sentinel, you can register your passport details. If your passport is lost or stolen in Australia or overseas, Secure Sentinel can cancel the lost/stolen passport and then provide members with contact details of the nearest diplomatic or consular office to make rapid arrangements for a new Australian Passport.

Members with registered passport details receive a reminder eight months before passport expiry, which is the minimum time required for valid entry into many overseas countries.

Keeping Luggage Safe

Secure Sentinel provides you with coded luggage tags. These tags alert airport and hotel staff, taxi drivers and others to call Secure Sentinel should they come in contact with lost luggage. We can help retrieve your lost luggage anywhere in the world without the need to reveal any personal information on your tags.

Keep documents and valuables safe

With Secure Sentinel you can register your driver's licence, membership cards and important documents. You can also register the serial numbers of valuables such as cameras, videos and computers. Secure Sentinel stores details of up to 20 items. This information can be retrieved hours when needed, for example when making a police report or insurance claim. Members receive uniquely coded fraud deterrent stickers for documents and valuables.

Cash for emergencies

When travelling abroad, Secure Sentinel members could receive an emergency cash advance of up to $A1000.

Change of address

Secure Sentinel notifies changes to member address details to all registered card issuers, mobile phone and other service providers which participate in this service.

* Subject to any restrictions imposed by the issuer of the card or mobile phone. Other terms and conditions apply. Secure Sentinel Pty Limited ABN 53 054 235 157 is not an insurance provider

 
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Citigroup Pty Limited ABN 88 004 325 080 AFSL 238098 ("Citigroup") is the credit provider and issuer of Suncorp Clear Options Credit Cards. Suncorp-Metway Limited ABN 66 010 831 722 ("Suncorp") promotes and distributes Suncorp Clear Options Credit Cards on Citigroup's behalf under an agreement with Citigroup. Under the arrangement, customers' credit card contracts and agreements (other than those relating to internet banking and telephone banking) including Suncorp Clear Options Rewards Program Agreement are to be entered with Citigroup. The words "we", "us" or "our" will generally read as a reference to Citigroup, but if the context requires these words to refer to Suncorp, they will refer to Suncorp undertaking actions or making relevant decisions for or on behalf of Citigroup.

 
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Contact Us. Call us on 13 11 55. BSB: 484-799 for all Suncorp branches.
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