Customer Relations
Satisfying our customers with our product range and customer service is important to us and if there are ways in which we can improve, we'd love to hear from you.
Whilst dealing with us, you may have an idea or suggestion that can help us improve our service to you. We are committed to treating each customer as an individual and we value your thoughts on any issues concerning your relationship with us.
The Customer Relations Form provides you with the opportunity to voice any compliments, suggestions, complaints, problems or concerns you may have from your experiences with us.
Please choose a section below to find out more on how we can assist you.
| Service Type |
Description |
| Compliments |
This section will enable you to send a compliment to an individual or send a general compliment. |
| Complaints |
This section provides information on how to lodge a complaint. |
| Problem Resolution |
The information in this section details what processes we take to resolve problems and the timeframes in which we will respond to you. |
| External Dispute Resolution |
Should you be dissatisfied with our decision on, or the way we handled your complaint, you can make contact with a range of external dispute resolution (EDR) schemes. |
| Financial Hardship |
This section provides you with information on how to lodge a request for Financial Hardship status. |
| Your Privacy Protected |
This section provides you with information on our commitment to protecting your privacy, as well as what to do if you have a privacy request or complaint. |
| Suncorp Customer Relations |
Download a copy of the "Suncorp Customer Relations" booklet (PDF, 132KB). |
